Ordering & Support

Support for your groundwork.

Have questions about custom dimensions, shipping timelines, or our 30-day trial? Our Chicago-based team is ready to assist.

30 days

risk-free trial

0$

shipping on all rugs

Common Questions

Trial & Shipping Policies

The 30-Day Trial

Custom Dimensions

Shipping & Returns

Unroll it, walk on it, live with it. If the fiber doesn't match your room's daily stressors, we will take it back.

Need a runner for an awkward hallway or a massive rug for an open-plan living room? We can weave custom sizes in any fiber.

All rugs ship free from Chicago. Returns are simple and fully covered within your 30-day trial window.

Direct Line

Let's match your room.

Tell us about your space, your pets, and your daily traffic. We will recommend the exact fiber composition to survive your environment.